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USPS Priority Mail, UPS Ground or FedEx Express are the available shipping services.
For orders over AUD $99, customers receive FREE global standard shipping. Shipping prices will depend on the weight of your order, the delivery address and a selected postal service charge. You can find our shipping rate here: About Shipping
You can expect your order to arrive within 2 days of dispatch. However, please note that during the festive season or holidays, orders may take a little longer to arrive. Thank you for your understanding!
We aim to process all orders within 48 hours. However, during busy periods (e.g. holiday season or sale period), please allow a little longer for us to dispatch your order. Thank you for your patience!
Yes, you can cancel your order within 48 hours of placing it. However, orders that have already been dispatched cannot be canceled. Please understand our swoony teams works hard to dispatch your parcel Asap! If you still need to return an order that has been dispatched, please contact our customer service team for assistance.
We accept all major credit cards, as well as Apple Pay, Google Pay, After Pay and PayPal.
At Swooning Jewellery, we want you to be completely satisfied with your purchase. If the product is defective, please contact our swoony team at info@swooningjewellery.com.au within 3 days of delivery for an exchange. If for some reason you are not happy with your order, please contact us within 14 days of delivery and we will be happy to process a return for you. (Earrings are not returnable) Please note that all products must be returned in their original packaging and in the same condition as when they were shipped. Contact us at info@swooningjewellery.com.au for more information.
Click here to learn more about shipping & return policy.
If the product is default, shipping fees are on us. For all other returns, customers will be responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping your tracking number until the order has been confirmed as delivered to our warehouse.
Click here to learn more about shipping & return policy.
Once we receive your return, we will process the refund within 7 business days. Please note that funds will be returned to the original card minus the shipping fee. Thank you for your understanding!
There are a few things to keep in mind when it comes to taking care of your swooning jewellery.
Click here to learn more about jewellery care .
Yes! We want you to feel confident about your purchase, so all jewellery purchased directly from swooning jewellery comes with a one-year warranty. If anything happens to your jewellery within that time period, just get in touch with us at info@swooningjewellery.com.au and we'll be happy to help.