Refund Policy

Your Ultimate Guide to Returns, Refunds, and Exchanges

All orders placed on our website will be processed and dispatched within 48 hours, although please allow 3-5 days during busy seasons such as Christmas or Black Friday. Our orders are shipped via a tracked service, so you will be able to follow your order from our door to yours. We ship worldwide, and delivery times will vary depending on your location. Once your order has been dispatched, you will receive an email notification with tracking information. If you have any questions about the shipping process, please feel free to contact us.

Our swoony team inspects each piece of jewellery carefully before shipping to ensure that they are in perfect condition when they reach you. However, we understand that sometimes damage can occur during delivery handling. If your jewellery is damaged upon receipt, please inform us within 3 days so that we can arrange for a replacement or repair. We want you to be happy with your purchase, and our return policy ensures that you can shop with confidence knowing that we stand behind the quality of our products.


  • Returned merchandise should be in new condition, as sold, with all tickets attached and in its original packaging.

  • Custom made orders are unable to be refunded.

  • All sale items are final sale and are ineligible for return or exchange.

  • Shipping fees are non-refundable. Additional duty may apply upon delivery. Swooning Jewellery is not responsible for these costs.

Please email us at should you have any questions or concerns. We will endeavour to respond to your email within 2 business days.


All Swooning Jewellery products have been designed to meet our high standards of quality and craftsmanship. We hope you love your Swooning Jewellery purchase! But in case you don’t… read on for information about exchanges and refunds. To initiate a return for an eligible purchase, contact our Returns Department at In your email, please include your name, order number and the reason for your return request. Our Returns Department will review your request and if approved, provide you with further instructions on how to send back your purchase.

  • Please contact our swoony team within 3 days upon delivery date to place an exchange or refund if you received faulty items. (*For issues after this time, please refer to the manufacturers warranty. If an item is damaged in transit, please take a photo and send it to our swoony team along with your order number. We will endeavour to process your order as soon as possible.)

  • If for any reason you are not satisfied, we will gladly accept exchanges or refunds on most full-priced items within 14 days of delivery date (according to the tracking). Exceptions include final sale items, earrings for hygienic regulations and any items that have been worn or altered. For returns, please note that orders placed with a promo code or during a sale can only be exchanged or refunded as store credit.

  • Please note that all products must be returned in their original packaging with all tags and packaging intact and in the same condition as when they were shipped.

  • We recommend using a trackable shipping service and keeping your tracking number until the order has been confirmed as delivered to our warehouse.

  • We will process the refund within 7 business days once we received your return. Original shipping charges are non-refundable and return shipping costs are the responsibility of the customer. Please note that funds will be returned to the original card minus the shipping fee.

  • Exchanges and refunds can only be processed for items that were purchased directly from our website. If you purchased your item from one of our authorized retailers, please contact hem directly for assistance.

  • All gift cards are final sale and may not be exchanged or redeemed for cash.

  • Swooning Jewellery reserves the right to refuse any returns if it doesn't meet our policy. If the return is deemed unacceptable, it will be returned to the customer at the customer's own expense.

We appreciate your understanding and hope that this process will be as smooth as possible for you.